Last updated: 21 August 2026

AU Smart Rentals is operated by RL Rentals Pty Ltd (ABN 28 654 079 848) (“AU Smart Rentals”, “we”, “us” or “our”).

We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a rental revenue estimate, interact with our advertising or use our property-management services.

1. Personal information we collect

The personal information we collect depends on how you interact with us and may include:

• Your name
• Email address
• Telephone number
• Residential or property address
• Property postcode and suburb
• Information about your property, including its type, size, features, ownership and current use
• Your property-management requirements and investment objectives
• Information submitted through our website forms, Meta Instant Forms or other advertising platforms
• Records of emails, telephone calls, messages and other communications
• Appointment and consultation details
• Contractual, payment and transaction information
• Guest, booking and stay information where relevant to our property-management services
• Website usage information, IP address, browser type, device details, referring pages and advertising interactions
• Any other information you choose to provide to us

We generally do not request sensitive information unless it is reasonably necessary for a specific purpose and permitted by law.

2. How we collect personal information

We may collect personal information:

• Directly from you when you contact us
• When you complete a form on our website
• When you submit a Meta Instant Form through Facebook or Instagram
• When you request a free rental revenue estimate, property appraisal or professional photoshoot offer
• When you book a consultation or communicate with our team
• When you enter into a property-management agreement with us
• Through booking platforms, property owners, guests, contractors or service providers where reasonably necessary
• Automatically through cookies, pixels and similar technologies
• From publicly available property listings, property databases and other lawful sources when preparing a requested property assessment

If you provide us with personal information about another person, you should ensure that you are authorised to do so and that the person is aware of this Privacy Policy.

3. Meta advertising and Instant Forms

We use Meta advertising services, including Facebook and Instagram advertisements, to promote our services and offers.

When you submit an Instant Form through a Meta advertisement, Meta provides the information you entered to AU Smart Rentals. This may include your name, email address, phone number, postcode and information about your property.

We use this information to:

• Respond to your request
• Prepare or discuss a rental revenue estimate
• Assess whether your property may be suitable for short-term rental management
• Contact you by telephone, email or SMS
• Provide information about our services and relevant offers
• Measure and improve the performance of our advertising

Your interaction with Facebook and Instagram is also subject to Meta’s own terms and privacy policies. We do not control how Meta independently collects or processes information through its platforms.

Submitting an Instant Form does not require you to enter into a management agreement with AU Smart Rentals.

4. How we use personal information

We may use personal information to:

• Respond to enquiries and requests
• Prepare property revenue estimates and appraisals
• Assess the short-term rental potential of a property
• Arrange consultations, inspections and onboarding
• Provide and manage our property-management services
• Create and manage property listings
• Coordinate guest communication, cleaning, linen, maintenance and repairs
• Process bookings, payments and financial reporting
• Communicate with property owners, prospective clients, guests and service providers
• Maintain our business and administrative records
• Improve our website, advertising, services and customer experience
• Detect or prevent fraud, misuse and security incidents
• Comply with legal, regulatory, insurance and contractual obligations
• Resolve complaints and disputes
• Send relevant marketing communications where permitted by law

We will not sell your personal information.

5. Direct marketing

If you have requested information from us or consented to receive communications, we may contact you about:

• Your requested property assessment or revenue estimate
• AU Smart Rentals’ property-management services
• Relevant offers, updates and educational information
• Opportunities that may be relevant to your property

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in an email
• Replying “STOP” to an SMS where that option is available
• Contacting us using the details at the end of this policy

Opting out of marketing will not prevent us from sending communications reasonably necessary to respond to an active enquiry, perform an agreement or provide a requested service.

6. When we disclose personal information

We may disclose personal information where reasonably necessary to:

• Our employees, directors and authorised team members
• Property owners and authorised representatives
• Booking platforms and channel-management providers
• Customer relationship management, email and communication providers
• Website hosting, analytics and advertising providers
• Meta, where we use Meta advertising and measurement services
• Payment processors and financial service providers
• Cleaners, linen providers, maintenance contractors, photographers and other operational partners
• Accountants, lawyers, insurers and professional advisers
• Government departments, regulators, courts or law-enforcement agencies where required or authorised by law
• A purchaser or adviser in connection with a proposed sale, restructure or transfer of our business, subject to appropriate confidentiality arrangements

These parties are permitted to access personal information only where it is reasonably necessary for their role or service.

7. Third-party platforms and websites

Our website and services may contain links to or integrate with third-party platforms, including booking platforms, payment providers, calendar services and social media platforms.

Those services have their own privacy policies and practices. We encourage you to review their privacy policies before providing personal information. AU Smart Rentals is not responsible for the privacy practices of third-party websites or platforms that we do not control.

8. Cookies, analytics and advertising technologies

Our website may use cookies, pixels and similar technologies to:

• Enable website functionality
• Understand how visitors use our website
• Remember visitor preferences
• Measure advertising performance
• Create advertising audiences
• Improve the relevance of our marketing

These technologies may collect information such as your IP address, device type, browser, pages visited, time spent on the website and actions taken.

We may use services such as Meta Pixel and website analytics tools. These providers may combine information collected through our website with information they already hold, subject to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Overseas processing and disclosure

Some of our technology, advertising, hosting, booking and communication service providers may process or store information outside Australia.

Depending on the service used, information may be processed in countries including the United States and other locations in which those providers or their subcontractors operate.

Where required, we take reasonable steps to ensure that overseas recipients handle personal information appropriately. However, privacy protections in other countries may differ from those applying in Australia.

10. Data security

We take reasonable technical and organisational steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

These measures may include access controls, password protection, secure systems, staff procedures and limiting access to people who require the information for legitimate business purposes.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of an eligible data breach, we will respond in accordance with applicable Australian privacy and data-breach notification requirements.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry
• Provide our services
• Maintain business and transaction records
• Meet legal, taxation, insurance and regulatory requirements
• Resolve disputes
• Protect our legitimate business interests

When personal information is no longer required, we will take reasonable steps to delete it, destroy it securely or de-identify it, unless we are required by law to retain it.

12. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

We will respond within a reasonable period. In some circumstances permitted by law, we may refuse access or correction. If this occurs, we will generally explain the reason.

13. Anonymity and pseudonyms

Where practical, you may interact with us anonymously or using a pseudonym. However, we may be unable to prepare an accurate property assessment, respond properly to an enquiry or provide property-management services without sufficient identifying and property information.

14. Children’s privacy

Our property-management and property-owner services are not directed to children under 18. We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

15. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to investigate the matter. We will acknowledge and investigate your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

16. Changes to this policy

We may update this Privacy Policy when our business practices, services, technologies or legal obligations change.

The latest version will be published on our website with the date of the most recent update. We encourage you to review this page periodically.

17. Contact us

For questions, access or correction requests, marketing opt-outs or privacy complaints, contact:

AU Smart Rentals
Operated by RL Rentals Pty Ltd
ABN: 28 654 079 848
Email: Biz@ausmartrentals.com.au
Website: www.ausmartrentals.com.au
Sydney, New South Wales, Australia